Neil Wright Estate AgentsHouses for Sale in the Settle – Bentham – Yorkshire Dales

Conducting your own Viewings??

We are often asked by home owners, whether they should show prospective viewers around their home or should they let us do it?


After all, as the home owner they know the property intimately and can pass on all the details to any viewer. Knowledge equals power?? Well actually, its not that simple.

  • Too Much Information: On first viewings, potential purchasers just want a simple guided tour around the property. Details about your granite work surface, location of the stopcock can all wait until another time. This is information overload and is not what viewers are necessarily wanting on their initial look around your home. It could actually put them off.
  • Emotions: Don’t get carried away. Since home owners are so emotionally connected to the property, they can end up over selling their home and it can be misconstrued, in some instance, as desperation, which is not the right impression.
  • Being British: A viewer would never admit their real thoughts to the homeowner, as they worry about hurting their feelings or getting involved in a protracted conversation about it. So it is much easier for a viewer to say they love the property and will be putting in an offer tomorrow. They then call the agent and slate it. Sound familiar? As we know buyers often wish to make their own mark on a property. Can they really tell the homeowner these thoughts when they are being shown around the property?
  • Open Discussion: If a viewer does not like a particular feature of the house or wishes to knock through the reception rooms, then an estate agents is perfectly placed to pick up on this information as they are a third party and viewers will be more open with them. The agent can also put forward their own suggestions on works to do and even suggest tradespeople they know, without fear of upsetting the owner.
  • Picking Up What Matters: Estate agents are trained on how to conduct viewings and which order to show the rooms. They are experienced on picking up what matters to each viewer. For example, if a viewer says they love the kitchen, then the estate agents would engineer the visit to finish in the kitchen, so that the last impression from the property was positive.

Estate agents are sales people. Listening, selling and negotiating are all part of the service they offer. Leave it to the experts. So, my overall advice is this. Let us do the first viewing, go out for a coffee or a walk, having left the property in “presentation order”. We know it is best to leave viewers at least 24 hours after a viewing before calling them for considered feedback. No one wants a knee-jerk reaction straight after a viewing. One can always ask for an initial impression afterwards, but take it with a pinch of salt. At a second or third viewings, a homeowner may wish to be in the back ground and stay in the study, for example, ready to answer any detailed questions from a viewer. Without being alarmist, a purchaser ideally wishes to “eyeball” the owner at some point. At the end of the day they are investing in the property, but also want the owner there as there are always hops to jump through prior to exchange. Issues are often overcome more easily when the homeowner and purchaser get on. Personalities count for a lot.

We always recommend it, unlike others.

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